Questions, answered

Shipping, sizing, your account, and how we make things right.

Every TimberKats shirt is printed just for you when you order — nothing sits in a warehouse. Most orders are at your door within about a week, and tracking lands in your email the moment it ships.

Your account has your order history and receipts — sign in with the email you used at checkout. And the tracking link in your shipping email always has the latest word.

We make it right, free. Send a photo and your order number through the contact page within 30 days and we’ll print and ship a replacement. No return postage, no forms in triplicate.

Our tees fit true to size, cut boxy rather than big, and every product page carries the full measurements. Measure a shirt you already love against them and you will know. If yours has arrived and something feels off, write to us through the contact page with your order number and we’ll sort you out.

Because every shirt is printed to order, we don’t do traditional returns. What we do instead: if a shirt arrives misprinted, damaged, or not what you ordered, we replace it or refund it. The details live on our Shipping & Guarantee page.

Our tees fit true to size, cut boxy rather than big. Every product page has an honest size guide with real measurements, and thirty seconds with a tape measure beats a guess.

Cold, inside out, no bleach. Tumble low or hang dry. Garment-dyed fabric softens and fades gently with the years — that’s not a flaw, that’s the plan.

Yes. Payments are processed by Stripe — the same processor trusted by millions of businesses — and your card number never touches our servers.

Didn’t find your answer? The contact page reaches a human — usually within a day.